our news

More recent and ongoing projects …

  • Development of Retail and Merchandising training workshops rolled out to several venues across Hampshire and Sussex. We were also invited to present a snap-shot of our ‘How to increase visitor spend?’ workshop to the Hampshire Attractions Group
  • Strategic business review including financial review, product and service evaluation, assessment of operational and staff efficiency, pricing structures and value for money assessment for an hotel in South West France
  • Mentoring and one to one coaching for a catering manager within a heritage attraction in Kent for six months
  • Complete review of catering operations including health and safety, food hygiene standards, operational, sales and marketing opportunities, conference and banqueting standards for a venue in London
  • Competitor analyses including price benchmarking and operational guidelines for a museum in Surrey
  • Performance and strategic business review over a four month period for a large international contract caterer within a performance and arts venue in London
  • Founder and principal consultant, Katja Petzold, has been elected as a Hampshire Ambassador – through promoting and encouraging economic growth for her home county
  • Quarterly customer satisfaction monitoring for a Hampshire based visitor attraction
  • Customer care training for on site catering team for a venue in West Sussex
  • Mystery guest – on an annual basis for a venue finding and event management company for their portfolio of hotels and venues

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Due to confidentiality agreements with some of our clients, the nature of the work is demonstrated, whilst protecting client identity. References and testimonials available as appropriate.

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